Customer Service Representative

Full-Time Car Transport Customer Service Representative

About Professional Auto Shippers

Do you enjoy providing 5-star customer service? If so, Professional Auto Shippers is looking for friendly, professional individuals to join our team. We are a family owned business and leading third-party logistics provider within the auto transportation industry.

At PAS we believe that our TEAM is our most valuable asset, and strive to find like-minded and motivated individuals.

About The Position

As a Customer Service Representative, you will educate consumers on the car transport process and walk individuals through the shipment from quote inquiry to post-delivery follow up. Communication and professionalism is the key to success within our organization. Our auto shipping customers are located around the world, so the ability to multi-task while communicating via phone, email, text, and live chat is crucial.

Snap Shot of a Day

  • Provide car transportation quotes and educate prospective customers on the shipping process.
  • Schedule auto shipments based on specific customer criteria.
  • Maintain contact and follow up with the customer from quote to post order follow up.
  • Contribute to special projects as needed.

What We Are Looking For

  • Prior customer service experience is a must!
  • Professional verbal and written communication skills.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Desire to work with people, problem solve and help others.
  • Experience with Windows-based software.
  • Ability to work one evening a week and rotating Saturdays.

Perks of being an Professional Auto Shippers team member:

  • Hours: Monday – Friday; 4 days (8 AM – 5 PM); 1 day will be set “late day” (11 AM – 8 PM). Rotating Saturday (9 AM – 12 PM) over time.
  • Paid-Time-Off, Accrued Hourly
  • 6 Standard paid holidays plus the day after Thanksgiving
  • Paid-Volunteer-Time, allowing you the ability to volunteer for a charitable organization without the loss of pay.
  • Health, Dental and Vision insurance available with a company contribution.
  • Retirement plan with company contribution.
  • Family, casual office environment.
  • Casual (but please appropriate) dress code.
  • Lots of fun TEAM activities.
  • The opportunity to form relationships with customers located around the world, and assist them through the moving process.
  • Build lasting bonds with like-minded team members.

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